What to Expect

We aim to provide you with an excellent service from start to finish. If you have any specific questions regarding your appointment or what to expect, please contact us and we’ll be more than happy to answer any questions you might have. Below are answers to some of the most common questions that people ask us; if your query isn’t covered then please don’t hesitate to contact us.

What should I bring?

Ideally a pair of shorts, especially for any lower body injuries. Any relevant footwear would also be helpful, i.e. running trainers, football boots, running spikes etc. For back/neck/shoulder injuries, please bring a top which will allow access to the area, or which you don’t mind taking off.

If you are attending for any conditioning work then a bottle of water would also be recommended.

If you’ve had any previous medical treatment, please bring along any relevant paperwork, consultant’s letters, medications lists etc.

Is there anywhere to park?

There is free parking available outside the clinic.

Are there disabled accessible facilities?

Our Rehab and Performance Centre is all located at ground floor level and has full disabled access and facilities. Please inform us if you have any special requirements and we’ll always do our best to cater for them.

How can I pay?

We accept cash, cheque and all major credit and debit cards.

Can I bring along a friend or chaperone?

You’re more than welcome to bring someone along if you would feel more comfortable in their company. We have space in our treatment rooms to fit extra people in and we might even be able to offer them a coffee!

We ask that all U18s are accompanied by a parent/guardian.

Can I claim the cost of the treatment through my private health cover?

Most of the major health insurers (BUPA, AXA, AVIVA, PPP) do not cover Sports Therapy treatment yet, although this may change so it would be advisable to contact them to confirm this.

However, other healthcare providers such as Westfield/Simply Health/Benenden often do cover Sports Therapy and Sports Massage so it would be a good idea to check your policy.